Front Desk Loyalty Cheat Sheet

 

Client Tiers & Points

  • General Loyalty: Free, 1 pt/$1, $20 redemption cap

  • Fresh Start: $250, 1 pt/$1, $20 cap, 200 pts for rebooking

  • Polish Pro: $500, 1.25 pts/$1, $25 cap, Add-on reward

  • VIP Glo Up!: $1,000, 1.5 pts/$1, $30 cap, Monthly peel + Add-on reward

Manual Point Awards

  • Rebooking (same-day): 200 pts

  • Referral: 1,000 pts (must be logged BEFORE checkout)

  • Cash Bonus: 300 pts for cash transactions

Redemption Process

  • Points apply AFTER end-of-day close

  • Use 'Pay with Points' at checkout

  • Confirm client is enrolled under Loyalty Tab

  • Use loyalty service versions (e.g., 'LOYALTY - Foot Massage')

Client Messaging

  • Rebooking Reminder: 'Rebook now and earn 200 loyalty points!'

  • Cash Incentive: 'Earn 300 bonus points when you pay in cash.'

  • Upgrade Tip: Loyalty Program = faster perks, better rewards.'

Tyrone Robinson